Last updated: September 14, 2026

Carolinalinensmall respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. This policy applies to carolinalinensmall.com.

Information We Collect

We collect the following categories of personal information:

  1. Contact information: name, email address, phone number, and shipping address.
  2. Order information: products ordered, order value, order date, delivery address, and return requests.
  3. Payment information: payment method and transaction status. Full card numbers are processed by our payment service providers. We do not store full card numbers.
  4. Customer service information: messages you send to info@carolinalinensmall.com or through the contact form.
  5. Technical information: IP address, browser type, device type, pages viewed, and cookie data.
  6. Marketing information: email address and subscription preferences if you sign up for emails.

How We Use Information

We use personal information to:

  • Process and fulfill orders.
  • Arrange shipping and delivery.
  • Process returns, refunds, and replacements.
  • Respond to customer service requests.
  • Send order updates and delivery notifications.
  • Prevent fraud and secure the website.
  • Improve website performance and product presentation.
  • Send marketing emails if you subscribe. You can unsubscribe at any time.
  • Meet legal, accounting, and recordkeeping obligations.

Legal Bases for Processing

For customers in the European Economic Area, the United Kingdom, and Switzerland, we process personal information under these legal bases:

  • Performance of a contract: to process orders, ship products, and handle returns.
  • Legal obligation: to keep records required by law.
  • Consent: to send marketing emails and use non-essential cookies.
  • Legitimate interests: to prevent fraud, secure the website, and improve our services.

How We Share Information

We share personal information with service providers that help us operate the store:

  • Payment service providers that support Visa, MasterCard, and PayPal.
  • Shipping carriers to deliver orders and provide tracking.
  • Website hosting, analytics, and email service providers.
  • Professional advisers when needed for legal, accounting, or dispute resolution.
  • Government authorities when required by law.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

Cookies

We use cookies for cart and checkout, security, analytics, and marketing. Necessary cookies keep the cart and checkout working. Analytics cookies help us understand website use. Marketing cookies help us measure email and advertising performance. You can control cookies through your browser settings.

Data Retention

We keep order records for 7 years from the order date for accounting, legal, and dispute-resolution purposes. We keep marketing contact information until you unsubscribe. We keep analytics data for 14 months. When information is no longer needed, we delete or anonymize it.

Security

We use SSL encryption, access controls, and payment service providers that comply with PCI DSS. No online transmission is completely secure, so we also limit access to personal information to staff and service providers who need it to perform their work.

Your Rights

You have the right to request access to your personal information, correct inaccurate information, delete information, and object to or restrict certain processing. You can also withdraw consent for marketing emails at any time.

California residents have the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not discriminate against customers who exercise privacy rights.

To exercise your rights, email info@carolinalinensmall.com. We will verify your request and respond within the time required by law.

Children

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will delete it.

International Transfers

We store and process personal information in the United States. For transfers from the European Economic Area, the United Kingdom, or Switzerland, we use standard contractual clauses or another lawful transfer mechanism.

Contact

Carolinalinensmall
1236 E Goldsmith Dr
Highlands Ranch, CO 80126
United States
Email: info@carolinalinensmall.com
Phone: +1 303-917-0212
Hours: Monday–Friday, 9:00 AM–6:00 PM MT