Return & Refund Policy

Last updated: September 14, 2026

Carolinalinensmall accepts returns within 30 calendar days of delivery for eligible items. The return window starts on the delivery date shown by the carrier.

We sell made-to-order curtains, bedding, pillows, and table linens. Because custom items are cut and sewn for a specific order, the reason for return matters. This policy separates customer remorse from product defects.

Return Rules by Reason

Scenario	Return window	Condition	Return shipping	Fees	Refund or replacement
Customer remorse — custom item before production	Before production begins	Order has not entered production	Not applicable	No restocking fee. No reset fee.	Full refund
Customer remorse — custom item after production begins	Not eligible for remorse return	Custom item was cut, sewn, or printed to customer specifications	Not applicable	Not applicable	Not applicable
Defective item	30 calendar days from delivery	Photo or video showing the defect	Free return shipping	No restocking fee. No reset fee.	Replacement or refund
Wrong item shipped	30 calendar days from delivery	Item does not match the order confirmation	Free return shipping	No restocking fee. No reset fee.	Replacement or refund
Damaged in transit	30 calendar days from delivery	Photo of damaged packaging and item	Free return shipping	No restocking fee. No reset fee.	Replacement or refund

Customer Remorse

Customer remorse means the customer changed their mind, ordered the wrong size, selected the wrong color, selected the wrong fabric, or no longer wants the item.

Custom curtains, custom bedding, custom pillows, and custom table linens are made to the customer’s specifications. Once production has started, custom items are not returnable for remorse. If you need to cancel a custom order, contact us before production begins. We will confirm whether production has started.

Defective, Damaged, or Incorrect Items

A defective item is an item with a manufacturing fault, a material fault, or a workmanship fault. A damaged item is an item damaged during transit. An incorrect item is an item that does not match the order confirmation.

For defective, damaged, or incorrect items, contact us within 30 calendar days of delivery. Include your order number, a description of the issue, and photos or video. We will provide return instructions and cover return shipping. After inspection, we will send a replacement or issue a refund.

How to Start a Return

Returns are sent by mail. To start a return:

Email info@carolinalinensmall.com or use the contact form at the bottom of the Contact Us page.
Include your order number, the item you want to return, and the reason.
We will send a return authorization and return instructions.
For eligible returns, we provide a prepaid return label.
Pack the item in its original packaging and mail it to the return address below.

Return address:

Carolinalinensmall
1236 E Goldsmith Dr
Highlands Ranch, CO 80126
United States

Do not send a return without contacting us first. Returns sent without a return authorization will be delayed.

Refunds

After we receive your return, we inspect the item within 1–2 business days. If the return meets this policy, we process the refund to the original payment method. The refund amount is posted by your bank or card issuer within 7–10 business days after we process it.

No restocking fee is charged. No reset fee is charged.

If you return an item that does not meet this policy, we will contact you with the reason and return the item to you.